Refund policy

30 Days Return Policy

We accept returns for defective products only

You may request a return within 30 days from the date of delivery.

Note:

• Customized items (made-to-order or altered designs) are non-returnable and non-refundable.
  
• Requests made after 30 days will not be accepted under any circumstance.
• Items must be in original condition, unworn, unwashed, and with all tags and packaging intact.

30 Days Exchange Policy

We accept exchanges as well.

You may request an exchange within 30 days from the date of delivery.

How to Initiate a Return or Exchange

1. Email us at info@leatherjacketdirect.co.uk to initiate a return or an exchange within 24 hours of delivery
2. Mention:

• Order number
• Reason for return or exchange
• Clear images of the item (if applicable)

1. Our team will respond within 24 hours with return or exchange instructions.
2. Once we receive and inspect your item, we will process your request within 5 business days.

Refund Policy

Once your returned item is received and inspected:

• We will issue a full refund to your original payment method within 5 business days.
• You will receive a confirmation email once the refund is processed.

1. No restocking fees
   
2. No shipping deductions
   
3. 100% hassle-free refunds for eligible returns

Defective or Wrong Item

If you receive:

• A faulty product
• The wrong size or design (not matching your order)

Please contact us within 24 hours of receiving the item with:

• Order number
• Clear photos
• Brief description of the issue

We will quickly resolve the issue with a replacement or full refund, based on availability.

Size Issues

If the item doesn't fit:

• You can request a size exchange within the 30-days window (subject to availability).
• The product must be unused and returned in original condition.

If the requested size is unavailable, we will offer you a full refund instead.

Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund.
After 24 hours, your order may already be in processing and cancellation may not be guaranteed.

Return Shipping Cost

We cover all return shipping cost only in cases of:

• Defective items
• Wrong item sent

For regular returns or exchanges (e.g., size or style change), the customer will bear the return shipping charges.

Important Notes

• All returns are subject to inspection.
• Items returned worn, damaged, or without tags will not be accepted.
• We reserve the right to decline any return that does not meet our policy conditions.

Customer Support

If you have any questions regarding shipping or returns, please contact our customer support team at.