Men’s Cross Zip Brando Leather Jacket

Returns, Refunds & Exchange Policy

Leather Jacket Direct (.co.uk)

At Leather Jacket Direct, your satisfaction is our top priority. If your purchase doesn’t meet expectations, we’re here to help with a flexible return, refund, and exchange process designed to be clear, fair, and customer-friendly.

Return & Exchange Window

You may request a return or exchange within 30 days from the date of delivery.
Items must be in original condition, unworn, unwashed, and with all tags and packaging intact.

Note:

• Customized items (made-to-order or altered designs) are non-returnable and non-refundable.
  
• Requests made after 20 days will not be accepted under any circumstance.

How to Initiate a Return or Exchange

1. Email us at info@leatherjacketdirect.co.uk within 24 hours of noticing any issue.
2. Mention:

• Order number
• Reason for return/exchange
• Clear images of the item (if applicable)

1. Our team will respond within 24 hours with return instructions.
2. Once we receive and inspect your item, we will process your refund or exchange within 5 business days.

Phone Support: +447491857511
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)

1. Shipping Cost

We offer FREE standard worldwide shipping on all orders. There are no hidden charges — the price you see is the price you pay.

2. Shipping Process & Estimated Delivery Time

We aim to deliver all orders within 16 to 20 business days from the date your payment is confirmed.

• Order Handling Time:
  All orders are prepared and packaged within 6–8 business days (Monday to Friday).
• Transit Time:
  After dispatch, the estimated delivery timeframe is 10–12 business days, depending on your location.
• Total Delivery Time:
  16–20 business days (handling + transit)

Orders placed before 5:00 PM (London Time - GMT) will be processed on the same business day. Orders received after this time will be processed the next business day.